What we do / don’t do

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What we do / don’t do

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Latest News
Leap to LawFusion Plan
Staff Location / Contact
Annual Leave
- Bristol – Annual Leave Request
- Cheltenham – Annual Leave Request
Out of Hours Rotas
- Out of Hours Rota Bristol
- Out of Hours Rota Cheltenham
- Out of Hours Rates
- DSCC Online passwords
Court Duty Solicitor Claim
Office Manual
- Office Procedures
- Accounts Procedures
- File Management and Review
- Meeting Clients Needs
- Duty Solicitor Compliance
Our Firm
- The Firm and its Structure
- Strategic Plan 2023/24
- Corporate & Social Responsibility Policy
- Firm Website
Approved Suppliers
Our Clients
- Price Menu
- Ways to Pay
- Accepting and Declining Instructions Policy
- Client Care Policy
- Procedure for using Approved Suppliers (Barristers, Experts etc)
- Signposting & Referrals Policy
- Complaints
Our People
- Fee Earner Case Loads
- Personnel Tree
- Roles & Responsibilities
- Line Management
- Recruitment and Selection Policy
- New Starters
- Employee Handbook
- Accreditation
- Training
UKGDPR & Data Protection
- Lost / Stolen IT equipment
- IT Policy
- Use of E-mails & Internet Access Policy
- UKGDPR, Data Protection, Information Security and Confidentiality Policy
- GDPR by design and default
- Data Processing Records and Data Protection Impact Assessment
  - Data Protection Impact Assessment 2023
- Data Retention Policy
- Data Subject Access Requests (DSAR) procedure
- Information Management and Security Policy
- Website Management Policy
- Social Media Policy
- Software Register
- Client Photos
Risk Management
- Supervision Tree – who supervises who?
- Risk Management Policy
- Compliance Plan
- Generic risks and causes of claims
- Risk Register
- Outsourcing Policy
- What we do / don’t do
- SRA Standards and Regulations (STaRs)
- Prevention of Financial Crime Policy
- Anti-Bribery Policy
- Anti-Tax Evasion Policy
- Financial Sanctions Policy
- Undertakings and Client Property Policy
- File Review Policy
- Supervision and Supervisors Policy
- KPI Policy
- Business Continuity Plan
  - Annexes to BCP
Health & Safety
- What to do if accident or injury to staff or visitors
- Director’s Message – Covid-19
- Health & Safety Policy
- Health & Safety Risk Assessments
- RIDDOR Policy
Equality and Diversity
- Equality & Diversity Policy
- Equality & Diversity Training Plan
- Communications Plan
- Adjustments Policy
Better Case Management
Learning Zone
- IT guides
  - Accessing LawFusion on the Horizon Server
  - CJSM configuring Outlook
- Knowledge Library
  - Becoming 18
- LawFusion Training Videos
Lexcel Links
Central Register of Lexcel Policies
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